20 Minute Cancellation Policy — Strictly Enforced

At Gold Studios, accountability is part of how we care for one another. We’ve intentionally curated an inclusive, elevated space that is always evolving to better serve you. Mutual respect is an essential part of that experience.

I believe that respect begins with clarity. While our cancellation policy is shared across all of our platforms, I wanted to make it more accessible and easy to reference here. Thank you so much for taking the time to read along and for being a valued part of this space.

While unforeseen circumstances can happen, Gold Studios (Presley Poe) is unable to absorb the impact of late arrivals or no-shows that are outside of our control. Thank you for understanding and honoring the time reserved for you. This is co-creation and takes both people — you and me — to show up on time and fully prepared.

Common reasons that do not negate responsibility

  • Traffic
  • Childcare
  • Car problems
  • Alarm issues
  • Forgetting the day
  • Sickness

Please note that even if you call, email, or text to inform us of your situation, it does not negate the cancellation fee.

The cancellation policy states

  • 48 hours in advance or you will be subject to a 100% charge to your card on file.
  • If your card on file does not work, you will be blocked from scheduling until the fee is paid.
  • 24-hour cancellation results in a 50% charge of the service.
  • If your card on file does not work, you will be blocked until the fee is paid.
  • 48-hour cancellation notice via online canceling (preferred), calling, or email.

The cancellation fee will be processed upon

  • No call, no show
  • Being 20 minutes or more late
  • Calling the morning of to cancel
  • Less than 48-hour cancellation

Why this policy exists

1. Time Is the Only Non-Renewable Resource

  • Stylist: Loses paid working time or must rush services.
  • Client: May receive a shortened or rushed service.

2. Quality of Work Is Compromised

  • Stylist: Creativity and precision suffer under pressure.
  • Client: May not receive full detail work or finishing.

3. The Ripple Effect Impacts Others

  • Stylist: Delays cascade into the rest of the day.
  • Client: Later clients feel rushed or stressed.

4. Communication Breaks Down

  • Stylist: Less time to educate or check in.
  • Client: Misses clarity around expectations.

5. Financial Impact Is Real

  • Stylist: Loses income or absorbs unpaid labor.
  • Client: May pay full price for reduced service.

6. Emotional & Nervous System Stress

  • Stylist: Works under pressure, increasing fatigue.
  • Client: Feels hurried or uneasy.

Bottom Line

When an appointment starts late — regardless of reason — both the stylist and the client lose time, quality, and ease. Respecting scheduled start times ensures the best possible experience for everyone.

Presley Poe

Owner | Stylist | International Educator

Presley celebrates all hair types, including straight, wavy, and curly textures. They are well versed in short, medium, and long styles including barbering.

PSA- Due to inflation I will NOT be raising the prices of my haircuts in 2025. Please read below.

Presley Poe is a stylist of 24 years who celebrates all bodies, all people, all hair.

She sees the beauty in all hair types and seeks to empower you through accessing your natural beauty- no matter if your hair is straight, wavy, or curly.

Along with her work behind the chair, Presley is also a BTC One-Shot winner, co-creator of Presley Poe & Friends, BaByliss Pro Elite Artistic Team member, Cosmoprof Affiliate and host of Color The World, and creator of Interactive Hair Cutting.

Presley is the owner of Gold Studio Experience, an all-inclusive space in Portland, Oregon dedicated to uplifting culture & community through the magic and love of hair.

“The salon space, experience, and expertise of Presley is nothing short of stunning. My 13 year old daughter has never been happier with her curly hair. Presley was so patient and kind—walking her through the steps for home care, breaking everything into simple steps (which were surprisingly less complicated than I thought it would it be!) and building her confidence. I've never seen my daughter so excited, smiling ear to ear, and in love with her new look. We can't wait to go back and feel so grateful that Presley is in Portland. If you're in the area, what are you waiting for?! The expertise, patience, and attention to what her client's hair wants to do and celebrating it, makes Presley a true gem. We're so grateful!”

The Presley Poe Curly Experience

An empowering experience that leaves you feeling heard, seen, valued, and educated, sending you home with the ability to do less and get more.

Presley celebrates all hair types, including straight, wavy, and curly textures. They are well versed in short, medium, and long styles including barbering.

When you arrive at Gold Studio for your appointment with Presley Poe, your luxury service will include:

The Consultation

Presley will guide you through an organic conversation where you’ll feed heard, seen & valued. This is the foundation of your visit, where we design a plan so that the brunt of the work is done in the salon, allowing you to do less and have better results at home.

Elevated Shampoo Experience

Enjoy our luxury shampoo lounge (you’re going to love the built-in lower back support) while your hair is detoxified, hydrated, and your scalp is renewed. These essential steps will be customized to your hair & scalp needs and may include:

  • Curl Steam Bath: a demi-permanent moisturizing treatment specifically designed for curly textures to penetrate deep into the hair shaft and last so much longer than a traditional topical treatment.

  • Invigorating Scalp Treatment: A gentle and effective process that removes plaque, encourages healthy hair growth, and removes product build up to reveal shiny, healthy curls.


Style & Finishing

Whether you leave the salon with beautifully shaped and styled curls or a smooth blowout, you’ll also be empowered with the knowledge and understanding to replicate the styling process at home. Presley will hold your hand every step of the way, explaining exactly what she is doing and why.

Home Care Breakdown

Being educated on how to care for and style your hair at home is only half of what you need to have success, which is why Presley will also send you home with the appropriate products for your needs. At Gold Studio we offer an array of results focused luxury products for all hair types and textures.

We kindly ask that no photos be taken of our retail products, as our exclusive lines are only available to be purchased within Gold Studio.

Exclusive Booking Opportunity

Because Presley’s guest list is so full, you’ll be given the opportunity to prebook up to a year’s worth of visits. This ensures a spot is available for you in the future!

PLEASE READ our salon policies prior to booking a visit. These policies are put in place to respect you, our stylists, and other guests. To ensure you understand the financial investment of the services you book, please read the descriptions of services thoroughly prior to scheduling.

Service Menu

  • Short Coily Haircut | $150

    Above the ear length.

    Tight and compact curls. Service includes shampoo, cut, blowout/diffuse and finishing details. Curly Styling only. Please book a silk press or coily blowout for an add on to your service.

  • Long Curly Haircut | $200

    Hair length below the shoulders.

    Service includes shampoo, cut, blowout/diffuse and style. Includes curly styling only.

    Please book a Blowout as an add on

  • Straight Extra Long, Extra Thick Cut | $250

    Hair longer than the middle back

    and one hair tie struggles to do the job. You know who you are!

    Includes Shampoo, Cut, blowout/diffuse and Finish.

  • Curly Extra Long Extra Thick Haircut | $250

    CURLY Hair Length Longer than mid back

    one hair tie struggles to do the job, you know who you are


  • Medium Coily Wash and Go | $175

    Hair Length Above Shoulders

    This service includes a cut, wash, treatment and detangling. Curly styling only for this appointment. Please schedule a silk press with your appointment if you would like to straighten or curl your hair.

  • Long Coily Wash and Go | $250

    Hai Length Below Shoulder

    Beautiful tight and compact curls. This service includes a cut, wash, treatment, and detangling. Curly Styling only. Please book a silk press or coily blowout for an add on to your service.

  • Medium Curly | $175

    Hair length above the shoulder.

    Service includes Shampoo, cut, blow-dry/diffuse and style. Curly Styling only.

  • Short Curly Haircut | $150

    Hair length above the ear

    Service Includes shampoo, cut, blow-dry/ diffuse and style. Please book for the length that you have, Not the length you want. Must have short hair to book for a short haircut.

  • Transformation Haircut | $200

    Going from short to long/hair past mid back

    60-90 minutes depending on length of hair. Shampoo, cut, blow-dry and style.


  • Precision Haircut | $135

    Hair length generally above the shoulders.

    Super structured perimeter, no layers. Ultra straight lines with no movement. Think sharp, clean lines. Typically best for fine to medium textures and density. Think Sassoon cuts

Book w/ Presley

Please use the Book Appointment button below to schedule your visit.

OPTIONAL: If you’re a curly babe you can also fill out the Curl Consultation Form so that Presley can already be acquainted with your needs when you arrive for your curly cut!

Please note that you will not receive a response to the consultation form and you must still book an appointment online.

Presley poe is not taking new color clients, but please feel free to book with her right hand Chelsea!

PLEASE READ our salon policies prior to booking a visit. These policies are put in place to respect you, our stylists, and other guests. To ensure you understand the financial investment of the services you book, please read the descriptions of services thoroughly prior to scheduling.

How to Arrive 

Straight/Wavy Textures:

Relax this week on shampooing at home, and let Presley take care of you within the salon. It’s important that we don’t dehydrate the hair by over shampooing, so for the health and wellness of your hair and scalp please do not wash your hair within a day of your visit. 

Curly Textures:

Please come in with your hair down and styled as you would usually wear it. Next day hair is fine too!

Things to avoid: coming in with your hair straightened, tied up or pulled back with bobby pins or any sort of clip.

Salon Policies


  • Gold Studios is an inclusive and safe space that considers your emotions in regard to salon conversation.

    For this reason, we ask that we keep negative conversations about others at bay. It is for our mutual benefit and well-being that we abstain from conversations that perpetuate negativity. 

    Gold Studios reserves the right to refuse service to any person at any time for any reason.

  • Please contact us immediately if you are going to be late to your appointment.

    Your appointment may need to be rescheduled if you are more than 20 minutes late. Our cancellation/reschedule policy will apply and you will be charged 100% of your scheduled services. If time allows we may provide the option to receive a portion of your services and you will be charged 100% of the scheduled services.

    Thank you for communicating with us when you are delayed!

  • Cancellations/rescheduling accepted up to 48 hours before the scheduled service.

    Within 48 hours of the service, cancellations/reschedules will be charged 50% of the scheduled services. Appointments missed without notifying your service provider will be charged 100% of the scheduled services. Any accrued fees will automatically be charged to your card on file.

    In the event that a cancellation/no-show fee is processed and your card is declined you will be blocked from booking until the fee is fully paid. 

    Thank you for respecting our stylists time, and our waitlisted guests who would love the opportunity to take your spot with ample notice.

  • CHILDREN UNDER 18

    Children under the age of 16 may book services, but they must stay under the supervision of an adult who is required to be with them the entire time.

    For the safety of your children we ask that if and when they are in attendance that they are cared for with the supervision of an adult at all times.

    VISITATION OF FAMILY & FRIENDS

    Unfortunately, our beautiful salon is just not quite big enough to house ourselves, clients, and friends of. Please keep family and friend visitation during appointments to a minimum, exceeding no more than 1 person. Thank you for understanding.  

  • Please visit each of our team members' pages directly to see their individual pricing. Each stylist ultimately sets the price investment for their services and will notify you if there will be any changes made to their current pricing.

    GRATUITY

    Did you love your experience and want to leave your stylist an extra thank you? Gratuity is always appreciated!

    Not sure how much to tip and feel uncomfortable asking? The industry average is 15-25% of the service.


  • SERVICE REFUNDS

    Gold studios itself does not refund money for any services. Please see your individual stylist’s policy for any concerns related to your services.

    PRODUCT RETURNS

    Unfortunately, we cannot accept product returns after 7 days from purchase.

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