Salon Policies

Gold Studios is an inclusive and safe space that considers your emotions in regard to salon conversation.

For this reason, we ask that we keep negative conversations about others at bay. It is for our mutual benefit and well-being that we abstain from conversations that perpetuate negativity. 

Gold Studios reserves the right to refuse service to any person at any time for any reason.

Please contact us immediately if you are going to be late to your appointment.

Your appointment may need to be rescheduled if you are more than 20 minutes late. Our cancellation/reschedule policy will apply and you will be charged 100% of your scheduled services. If time allows we may provide the option to receive a portion of your services and you will be charged 100% of the scheduled services.

Thank you for communicating with us when you are delayed!

Cancellations/rescheduling accepted up to 48 hours before the scheduled service.

Within 48 hours of the service, cancellations/reschedules will be charged 50% of the scheduled services. Appointments missed without notifying your service provider will be charged 100% of the scheduled services. Any accrued fees will automatically be charged to your card on file.

In the event that a cancellation/no-show fee is processed and your card is declined you will be blocked from booking until the fee is fully paid. 

Thank you for respecting our stylists time, and our waitlisted guests who would love the opportunity to take your spot with ample notice.

CHILDREN UNDER 18

Children under the age of 16 may book services, but they must stay under the supervision of an adult who is required to be with them the entire time.

For the safety of your children we ask that if and when they are in attendance that they are cared for with the supervision of an adult at all times.

VISITATION OF FAMILY & FRIENDS

Unfortunately, our beautiful salon is just not quite big enough to house ourselves, clients, and friends of. Please keep family and friend visitation during appointments to a minimum, exceeding no more than 1 person. Thank you for understanding.  

Please visit each of our team members' pages directly to see their individual pricing. Each stylist ultimately sets the price investment for their services and will notify you if there will be any changes made to their current pricing.

GRATUITY

Did you love your experience and want to leave your stylist an extra thank you? Gratuity is always appreciated!

Not sure how much to tip and feel uncomfortable asking? The industry average is 15-25% of the service.

SERVICE REFUNDS

Gold studios itself does not refund money for any services. Please see your individual stylist’s policy for any concerns related to your services.

PRODUCT RETURNS

Unfortunately, we cannot accept product returns after 7 days from purchase.