48 hours notice is required or a charge will apply.

At Gold Studios, accountability is part of how we care for one another. We’ve intentionally curated an inclusive, elevated space that is always evolving to better serve you. Mutual respect is an essential part of that experience.

I believe that respect begins with clarity. While our cancellation policy is shared across all of our platforms, I wanted to make it more accessible and easy to reference here. Thank you so much for taking the time to read along and for being a valued part of this space.

While unforeseen circumstances can happen, Gold Studios (Presley Poe) is unable to absorb the impact of late arrivals or no-shows that are outside of our control. Thank you for understanding and honoring the time reserved for you. This is co-creation and takes both people — you and me — to show up on time and fully prepared.

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Common reasons that do not negate responsibility

• Traffic
• Childcare
• Car problems
• Alarm issues
• Forgetting the day
• Sickness

Please note that even if you call, email, or text to inform us of your situation, it does not negate the cancellation fee.

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The cancellation policy states

• 48 hours in advance or you will be subject to a 100% charge to your card on file.
• If your card on file does not work, you will be blocked from scheduling until the fee is paid.
• 24-hour cancellation results in a 50% charge of the service.
• If your card on file does not work, you will be blocked until the fee is paid.
• 48-hour cancellation notice via online canceling (preferred), calling, or email.

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The cancellation fee will be processed upon

• No call, no show
• Being 20 minutes or more late
• Calling the morning of to cancel
• Less than 48-hour cancellation

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Why this policy exists

1. Time Is the Only Non-Renewable Resource

• Stylist: Loses paid working time or must rush services.
• Client: May receive a shortened or rushed service.

2. Quality of Work Is Compromised

• Stylist: Creativity and precision suffer under pressure.
• Client: May not receive full detail work or finishing.

3. The Ripple Effect Impacts Others

• Stylist: Delays cascade into the rest of the day.
• Client: Later clients feel rushed or stressed.

4. Communication Breaks Down

• Stylist: Less time to educate or check in.
• Client: Misses clarity around expectations.

5. Financial Impact Is Real

• Stylist: Loses income or absorbs unpaid labor.
• Client: May pay full price for reduced service.

6. Emotional & Nervous System Stress

• Stylist: Works under pressure, increasing fatigue.
• Client: Feels hurried or uneasy.

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Bottom Line

When an appointment starts late — regardless of reason — both the stylist and the client lose time, quality, and ease.